Return / Exchange Policy

We are committed in ensuring your satisfaction with any product that you have purchased from Swiss Karma . However, if in an unlikely event you are not satisfied with your purchase, the below mentioned return / exchange policy is to be followed for store or website purchase respectively.

Return, Exchange, Offer, Cancellation & Refund Policy - Website

• Customer can initiate a cancellation request, till the order has not been shipped from our warehouse.
• Customer can initiate a cancellation / request by visiting the “My Orders” section of the account on website.
• In case of a purchase made by a customer using guest checkout, please create a account using the same e-mail ID & phone used at the time of placing the order. Upon logging in, customer can initiate a cancellation / return request under the "My Orders" tab of the account.
• In case of prepaid order product cancellation, refund will be initiated from our end within 7 working days to the source account.
• Please note, in order to return a product purchased from the website, the customer will have to handover the product to shipping partner with the bill copy, product with intact tags, packaging & in an unused / unaltered, saleable condition. This is applicable for all of the following points.
• Return of a product can be initiated by customers from 30 days of delivery of the product directly on the website or by mailing us at customercare@swisskarma.com.
• In case of prepaid order return, refund will be initiated to the source account within 7 working days after the product is picked up by our shipping partner from the customer.
• In case of COD order return, refund will be initiated within 7 working days after the product is picked up by our shipping partner from the customer & customer shares the bank account details of the refund to be initiated to.
• Products purchased through gocolors.com cannot be returned at the store.
• Product purchased through website can be exchanged at any Go Colors stores, subject to availability, within 30 days of the invoice & along with bill copy of the same with intact tags, packaging & in an unused / unaltered, saleable condition.
• No returns/ exchange is allowed for End Of Season Sale products. 
• In case of manufacturing defect in products purchased on offer / promotion / discount, can be returned with 30 days of date of delivery only through website.
• Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is damaged / tampered with. Please mail or call our customer care team at customercare@swisskarma.com or 9872087909 for replacement, immediately.